Re:amaze — Store support teams combine inboxes, live chat and AI assistance to coordinate replies to recurring questions.

Overview

Re:amaze combines customer-support inboxes, live chat, automation, and a help center. It gives store teams a shared place to handle conversations and customer context, with AI assistance available for replies, summaries, and selected support workflows.

Who it suits

Store teams sharing email and chat queues, especially when several staff members need clear assignments and conversation history.

Who it may not suit

A merchant needing only a basic contact form or assuming the advertised per-seat fee includes unlimited AI resolution usage.

Seller use cases

Combine support channels in one inbox with assignments, notes, and shared views.
Use workflow macros, response templates, and live chat for recurring inquiries.
Maintain a help center and use AI assistance to draft or summarize support content.

What you can do

Combine support channels in one inbox with assignments, notes, and shared views.
Use workflow macros, response templates, and live chat for recurring inquiries.
Maintain a help center and use AI assistance to draft or summarize support content.

What you need

support channels and relevant store integrations, organize help articles, and assign staff roles and escalation rules.

Pricing at a glance

Free trial

Pricing

Standard tiers charge per team member, with monthly and annual billing. A separate Starter offer limits responded conversations.

Limitations

AI answers need reviewed policies and human escalation. Multiple brands, advanced reporting, and some channels require higher plans; AI resolutions can incur additional charges.