Seller use cases
- Bring repeated product questions into a shared support workflow.
- Test automated answers against approved store policies and product information.
- Review agent actions and escalation rules before expanding automation to more conversations.
Overview
Tidio brings live chat, a helpdesk, automation flows and the Lyro AI agent into a customer-support workspace. Merchants can use the tools to handle conversations and evaluate automation for repeated questions. The official pricing comparison includes Shopify-related actions and separates customer-service, AI and flow allowances. A free plan remains available after the trial, making it possible to explore the workspace before choosing the paid capabilities required for ongoing support.
What you can do
- Live chat and helpdesk
- Lyro AI customer support
- Automated conversation flows
What you need
- Tidio account and access to install the store chat widget
- Configure the knowledge and workflow used by the AI agent
Pricing at a glance
Free planGood to know
Customer-service, AI and flow usage are governed by different plan allowances.
Frequently asked questions
What can Tidio help with?
Live chat and helpdesk; Lyro AI customer support; Automated conversation flows.
What should I prepare before using Tidio?
Tidio account and access to install the store chat widget; Configure the knowledge and workflow used by the AI agent.
Where can I check the current price and limits?
Review the official pricing page before choosing a plan. The pricing model recorded on 2026-10-24 was Free plan; allowances and eligibility can change.
Checked against the official site on 2026-10-24 · Official source ↗
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