Seller use cases
- Bring repeated product questions into a shared support workflow.
- Test automated answers against approved store policies and product information.
- Review agent actions and escalation rules before expanding automation to more conversations.
Overview
Gorgias combines an ecommerce helpdesk with an AI agent in a shared customer-service platform. Its site lists Shopify alongside other store platforms and presents support use cases such as product education and recommendations. Teams can centralize conversations and assess which recurring requests are suitable for automation. Pricing distinguishes helpdesk ticket volume from AI-resolved conversations, so evaluating expected traffic and resolution behavior matters when planning the operating cost.
What you can do
- Shared support inbox
- AI customer-service agent
- Ecommerce platform connections
What you need
- Gorgias account and access to the store support channels
- Configure support knowledge and allowed agent actions
Pricing at a glance
PaidGood to know
Helpdesk, AI-resolved conversations and optional voice or SMS can have separate usage charges.
Frequently asked questions
What can Gorgias help with?
Shared support inbox; AI customer-service agent; Ecommerce platform connections.
What should I prepare before using Gorgias?
Gorgias account and access to the store support channels; Configure support knowledge and allowed agent actions.
Where can I check the current price and limits?
Review the official pricing page before choosing a plan. The pricing model recorded on 2026-10-24 was Paid; allowances and eligibility can change.
Checked against the official site on 2026-10-24 · Official source ↗
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