Crisp

Overview

Crisp combines live chat, a shared inbox, a knowledge base, and support automation. Store teams can handle conversations together and use customer context across supported channels, with AI-agent workflows available in its higher product tiers.

Who it suits

Stores coordinating several support agents across website chat and messaging channels.

Who it may not suit

Merchants who only need a product-review widget or an outbound advertising platform.

Seller use cases

• Messages reach several agents → assign conversations → give each request a clear owner.
• Customers repeat setup questions → publish help articles → provide a searchable answer path.
• A store adds live chat → install the widget → handle product questions during browsing.

What you can do

• Collect supported inbound conversations in one shared inbox.
• Publish help articles in a branded knowledge base.
• Build internal automations and eligible AI-agent workflows.

What you need

• Install the chat widget and connect support channels.

Limitations

The advertised AI-agent builder is included in Crisp Plus.

Alternatives to Crisp

Tidio

Free plan · Software (SaaS)

Online stores combine chat and AI answers with order-status data to resolve common buyer questions.

Best forSmall stores automating routine support

Shopify · WooCommerce

Tidio offers a different workflow alongside Crisp: answer buyer questions with live chat and lyro ai.

Frequently asked questions