概览
Tidio brings live chat, a helpdesk, automation flows and the Lyro AI agent into a customer-support workspace. Merchants can use the tools to handle conversations and evaluate automation for repeated questions. The official pricing comparison includes Shopify-related actions and separates customer-service, AI and flow allowances. A free plan remains available after the trial, making it possible to explore the workspace before choosing the paid capabilities required for ongoing support.
卖家使用场景
- Bring repeated product questions into a shared support workflow.
- Test automated answers against approved store policies and product information.
- Review agent actions and escalation rules before expanding automation to more conversations.
能做什么
- Live chat and helpdesk
- Lyro AI customer support
- Automated conversation flows
使用前需要准备
- Tidio account and access to install the store chat widget
- Configure the knowledge and workflow used by the AI agent
价格概况
有免费版注意事项
Customer-service, AI and flow usage are governed by different plan allowances.
Tidio 的替代品
Manage customer support for your ecommerce store.
Gorgias 新收录
Manage customer support for your ecommerce store.
Shopify常见问题
What can Tidio help with?
Live chat and helpdesk; Lyro AI customer support; Automated conversation flows.
What should I prepare before using Tidio?
Tidio account and access to install the store chat widget; Configure the knowledge and workflow used by the AI agent.
Where can I check the current price and limits?
Review the official pricing page before choosing a plan. The pricing model recorded on 2026-10-24 was Free plan; allowances and eligibility can change.